Supercharge Customer Experiences with Dynamics 365
Enhance every aspect of your customer journey with Microsoft Dynamics 365 Customer Experience solutions. ATS helps businesses in Middle East and Africa region transform customer engagement by leveraging AI-driven insights and seamless omnichannel experiences.
Redefining Engagement with Smart Solutions
Microsoft Dynamics 365 Customer Experience is a powerful suite of applications designed to improve customer interactions, empower service teams, and personalize customer journeys.
ATS, the best Microsoft Solutions Partner in UAE, Egypt, and Saudi Arabia, specializes in delivering these AI-powered solutions to drive business growth, optimize customer satisfaction, and ensure your organization stays ahead in the digital era.
Our Customer Experience Solutions
ATS offers a comprehensive range of Dynamics 365 Customer Experience Solutions allowing businesses to address key customer engagement challenges:
Dynamic 365 Sales
Boost your sales operations with AI-driven insights that help sales teams engage more effectively, close deals faster, and enhance customer relationships. ATS tailors this solution to your business, ensuring improved sales processes and overall performance.
Benefits:
- Improved sales performance
- Enhanced customer insights
- Streamlined sales processes
Dynamic 365 Customer Service
Deliver exceptional customer service across multiple channels, providing personalized, efficient support. ATS implements Dynamics 365 Customer Services to streamline customer service workflows and ensure customer loyalty through faster resolution times and proactive service.
Benefits:
- Higher customer satisfaction
- Faster case resolution
- Enhanced service efficiency
Dynamic 365 Customer Insights - Data
Gain a 360-degree view of your customers by unifying data from various touchpoints to deliver personalised experiences. With Dynamics 365 Customer Insights ATS helps organisations understand customer behaviour, predict needs, and personalise interactions.
Benefits:
- Improved customer understanding
- Data-driven decision-making
- Personalized customer journeys
Dynamic 365 Contact Center
Centralize your customer interactions across voice, chat, and social media channels with AI-powered routing and real-time insights. ATS implements Microsoft Dynamics 365 Contact Center to create seamless omnichannel support experiences that boost productivity and enhance customer engagement.
Benefits:
- Unified customer communication across channels
- Improved response times and service quality
- Enhanced customer loyalty through better service
Dynamic 365 Field Service
With real-time scheduling, IoT integration, and AI-driven automation, ATS enables businesses to streamline field service management and boost operational efficiency.
Benefits:
- Increased first-time fix rates
- Reduced operational costs
- Better customer experiences
Why ATS is Your Partner in Customer Success
ATS is your trusted partner for transforming customer experiences with Microsoft Dynamics 365:
Expert Implementation
Our certified experts and experienced team ensures a seamless implementation process.
Tailored Solution
We design customer experience solutions that are customized to your business’s unique challenges and objectives.
Continuous Support
We offer ongoing support and optimization to ensure you maximize the value of your Dynamics 365 investment.
Proven Results
ATS has successfully helped businesses across industries streamline their operations and improve customer satisfaction through Dynamics 365.
Driving Results with a Customer-Centric Strategy
Assessment
Assessment
Implementation
Implementation
Planning
Planning
Optimization
Optimization
Our strategic approach ensures your organization gets the most out of all Customer Experience Solutions
Success Stories
Confronted with mounting service inefficiencies and a rapidly evolving market, ElAraby Group—an industry leader in electronics and home appliances manufacturing—needed a game-changing solution to revitalize their after-sales operations. Burdened by a heavily customized and underperforming CRM system, the company struggled with sluggish performance and reduced productivity.
Recognizing these challenges, ATS introduced the innovative After-Sales Service Automation (ASSA) solution powered by Microsoft Dynamics 365 Field Service, unlocking seamless operations and elevating customer satisfaction to new heights.
About the Organization
ElAraby Group is a prominent manufacturer and distributor of consumer electronics and home appliances. Their existing Dynamics 365 CRM system was extensively customized to manage after-sales service installation and maintenance orders. However, this solution struggled to adapt to rapid market changes, leading to system performance issues and decreased team productivity.
Client Testimonial:
“The commitment and professionalism of About The Solution team was evident from the very first project they helped us with; Sales/Dealers Solution which they were able to be live within one month! Paying attention to detail while utilizing best practices and applying the latest technologies helped us to achieve the business goals of;
- Improving dealers/merchants’ experience
- Increasing sales productivity
- Real time order tracking
Recently, we awarded About The Solution another project as part of our Digital Transformation roadmap providing our sales team with the right information to enrich the ELARABY dealer/customer experience.”
Islam El-Araby, ELARABY Senior Head of Retail Sales Channel, El Araby Group, Cairo
Challenges
ElAraby Group encountered several operational challenges in their after-sales service department:
- System Performance: The existing CRM system was slow and inefficient due to heavy customizations.
- Productivity Constraints: Reduced efficiency among departments and technicians due to workflow bottlenecks.
- Customer Service Limitations: Inconsistent and delayed handling of customer service requests.
- Spare Parts Management: Lengthy processes for requesting and booking spare parts.
- Scheduling Inefficiencies: Difficulties in managing and monitoring maintenance and installation orders.
Solution
To address these issues, ATS implemented the After-Sales Service Automation (ASSA) solution powered by Microsoft Dynamics 365 Field Service. The comprehensive solution included:
- Integration of CRM, portal, and mobile access for seamless communication between ElAraby and both internal and external technicians.
- Utilization of Dynamics 365 features such as the schedule board and work order integration with call center cases.
- Streamlined processes for scheduling, spare parts requests, and work order management.
The solution not only unified the organization’s sales operations but also addressed their need for scalable, data-driven decision-making tools.
Benefits
The ASSA solution delivered significant improvements across ElAraby’s after-sales service operations:
- Enhanced System Performance: Improved system stability and responsiveness.
- Increased Productivity: Higher efficiency among departments and technicians through optimized workflows.
- Superior Customer Service: Faster and more effective handling of customer inquiries and service requests.
- Efficient Spare Parts Management: Quicker processing and booking of spare parts.
- Streamlined Scheduling: Simplified scheduling and monitoring of maintenance and installation orders.
Conclusion
With the deployment of the ASSA solution, ElAraby Group has transformed its after-sales service operations, achieving higher efficiency, better customer service, and scalable processes to support future growth. ATS’s strategic implementation of Microsoft Dynamics 365 Field Service has empowered ElAraby to meet market demands and enhance its service delivery.
Let’s Enhance Your Customers’ Experience
Partner with ATS, contact us today to learn how our tailored solutions can help your business deliver outstanding customer experiences.
