Drive Growth With AI-Powered Microsoft Dynamics 365
Transform your operations and achieve unparalleled efficiency with ATS’s expertise in Microsoft Dynamics 365. Trusted by organizations across the Middle East and Africa region, we deliver tailored solutions to help you:
Partner with ATS to unlock the full potential of Dynamics 365 and drive growth in today’s competitive landscape.
Elevate Your Business with AI-powered Microsoft Dynamics 365
Microsoft Dynamics 365 offers a comprehensive suite of business applications designed to streamline operations, improve decision-making, and fuel business growth.
As the best Microsoft Solutions Partner in UAE, Egypt, and Saudi Arabia, ATS provides tailored insights and expert implementation of Microsoft Dynamics 365 to meet your organisation’s specific needs.
ATS provides Microsoft Dynamics 365 solutions to meet diverse business needs.
Dynamics 365 Sales
Dynamics 365 Sales is an AI-powered CRM solution designed to help sales teams engage customers, close deals faster, and exceed their targets. The platform provides predictive insights, AI-based opportunity scoring, and sales automation tools, ensuring teams focus on high-impact activities. ATS customises this solution to help businesses improve sales effectiveness.
Benefits:
- Improved sales performance
- Deeper customer insights
- Streamlined sales processes
Dynamics 365 Customer Service
With Dynamics 365 Customer Service, your team can deliver personalised, efficient, and responsive support that enhances customer satisfaction. From AI-driven insights to omnichannel communication, this solution ensures customers receive the best experience. ATS implements Microsoft Dynamics 365 to tailor customer service strategies, driving loyalty and satisfaction.
Benefits:
- Higher customer satisfaction
- Faster resolution times
- Improved service efficiency
Dynamics 365 Field Service
Dynamics 365 Field Service helps organisations manage and optimise field operations, from scheduling to work order management. The platform’s real-time tools ensure that technicians arrive prepared, leading to increased first-time fix rates and lower costs. ATS enhances field operations with Microsoft Dynamics 365, delivering seamless field service experiences.
Benefits:
- Increased first-time fix rates
- Reduced operational costs
- Better customer experiences
Dynamics 365 Finance
With Dynamics 365 Finance, businesses gain real-time insights into their financial health and streamline key financial processes. This solution integrates financial reporting, budgeting, and analytics to improve decision-making. Using Microsoft Dynamics 365, ATS helps companies develop better control over financial performance.
Benefits:
- Greater financial accuracy
- Improved budget control
- Smarter decision-making
Dynamics 365 Supply Chain Management
Dynamics 365 Supply Chain Management offers enhanced visibility and control across the supply chain, from procurement to inventory management. It optimises logistics and improves supply chain resilience. ATS leverages Microsoft Dynamics 365 to ensure that businesses can streamline their supply chain operations for greater efficiency.
Benefits:
- Reduced lead times
- Better inventory management
- Enhanced supply chain resilience
Dynamics 365 Human Resources
Dynamics 365 Human Resources simplifies HR operations, from onboarding to performance management, ensuring seamless employee experiences. By using advanced tools for HR workflows, ATS empowers organisations to enhance workforce management and improve overall HR efficiency.
Benefits:
- Improved employee experience
- Streamlined HR workflows
- Better workforce management
Dynamics 365 Business Central
Dynamics 365 Business Central is an all-in-one business management solution that integrates finance, operations, and sales processes into a single platform. ATS customises Microsoft Dynamics 365 to help businesses achieve higher productivity and gain real-time visibility across their operations.
Benefits:
- Unified business processes
- Increased productivity
- Real-time insights across departments
Why Choose ATS for Dynamics 365?
As a trusted partner for Microsoft Dynamics 365 in UAE, Egypt, and Saudi Arabia, ATS provides comprehensive project management solutions that drive growth:
Tailored Solutions
We design custom Microsoft Dynamics 365 solutions that align with your business’s specific challenges and objectives.
Expert Implementation
As the best Microsoft partner, we ensure seamless deployment, tailored customizations and flawless integrations across your existing systems.
Ongoing Support
We provide continuous support and optimization, helping you maximise the value of your Microsoft Dynamics 365 investment.
Proven Success
ATS has a history of successful projects, delivering measurable improvements in efficiency, growth, and decision-making for businesses across industries.
Our Approach
Assessment
Assessment
Implementation
Implementation
Planning
Planning
Optimization
Optimization
Our strategic and comprehensive approach ensures that your organisation achieves the full potential of Microsoft Dynamics 365
Success Stories
Al Yaum, a leader in eCommerce and merchant onboarding, faced challenges in managing customers, deals, financial processes, and integrating diverse systems. By implementing Microsoft Dynamics 365 Sales and Business Central, alongside seamless integrations with their Magento portal, Al Yaum transformed its operations. This comprehensive solution enhanced customer management, streamlined financial and supply chain processes, and ensured data flows across platforms, enabling Al Yaum to achieve operational efficiency and scalability.
About the Organization
Al Yaum specializes in merchant onboarding and eCommerce, providing customers and merchants with an intuitive platform for deals, products, and services. The company is dedicated to optimizing customer and deal management while ensuring seamless operational efficiency through innovative technology solutions.
Challenges
Despite its success, Al Yaum faced significant operational challenges:
- Customer and Deal Management: Managing a growing customer base and complex deal processes was becoming inefficient with existing systems.
- Finance and Supply Chain Oversight: A lack of robust financial tools hindered efficient supply chain and financial management.
- Platform Integration: Integration between Al Yaum’s Magento eCommerce portal, CRM, and financial systems was limited, causing data silos and operational inefficiencies.
Solution
To address these challenges, Al Yaum implemented a robust technology stack powered by Microsoft Dynamics 365:
- Dynamics 365 Sales: This module was tailored for efficient customer management, deal tracking, merchant onboarding, and product and order processing. It provided a centralized platform for managing all customer interactions and sales activities.
- Dynamics 365 Business Central: A modern ERP solution that streamlined financial and supply chain operations, enabling accurate financial tracking, efficient budgeting, and supply chain visibility.
- System Integrations:
- Dynamics 365 Sales & Business Central: Integrated to ensure seamless data flow between customer-facing operations and back-office processes.
- Magento Portal Integration: Connected Magento with Dynamics 365 Sales to synchronize products, customers, and orders, creating a unified eCommerce ecosystem. Products were passed from CRM to Magento, while customers and orders were relayed back to Dynamics 365 Sales and then to Business Central for fulfillment and financial tracking.
Benefits
- Streamlined Customer Management: Dynamics 365 Sales enabled Al Yaum to manage customer relationships, track deals, and streamline merchant onboarding processes efficiently. The unified platform allowed for better organization and faster response times to customer needs.
- Enhanced Financial Oversight: With Dynamics 365 Business Central, Al Yaum improved its financial processes, from cash flow management to automated financial reporting. The solution ensured better budgeting and supply chain management, driving operational efficiency.
- Seamless Data Integration: The integration between Magento, Dynamics 365 Sales, and Business Central facilitated uninterrupted data flow. This ensured accurate synchronization of products, orders, and customers across platforms, minimizing manual errors and delays.
- Operational Scalability: The interconnected systems provided a scalable foundation, allowing Al Yaum to handle growth in its customer base, product offerings, and operational complexity with ease.
- Improved Decision-Making: Real-time dashboards and analytics offered actionable insights, empowering Al Yaum’s leadership to make informed decisions and address issues proactively.
Conclusion
The implementation of Dynamics 365 Sales and Business Central, combined with Magento portal integration, has revolutionized Al Yaum’s operations. By overcoming integration challenges and streamlining financial and customer management processes, Al Yaum is now better equipped to deliver exceptional service to its customers and merchants.
Ready to Achieve More with ATS?
Unlock the full potential of your business with ATS and Microsoft Dynamics 365. Whether it’s optimizing operations, enhancing customer experiences, or driving growth, our tailored solutions are designed to deliver measurable results.
