PowerCRM: Built by ATS, Designed for Your Business
PowerCRM is ATS’s solution for managing sales, marketing campaigns, and customer service tickets. With configurable automated processes like alerts and notifications, PowerCRM ensures efficiency at every step. Its omnichannel capabilities allow seamless integration across multiple communication platforms, while advanced insights provide a clear view of performance across sales, marketing, and customer service teams.
PowerCRM: One Platform, Endless Possibilities
PowerCRM by ATS unites sales, marketing, and customer service into one intuitive platform. Built on Microsoft Power Apps, it offers customizable workflows, omnichannel communication, and real-time insights. Automate alerts, streamline operations, and gain a 360° view of team performance—all from a centralized, powerful solution designed to drive business growth.
Key Features of PowerCRM
Streamlined Workflows with Automated Alerts
Simplify operations with PowerCRM’s fully configurable workflows. Set up automated alerts and notifications to keep your teams informed and proactive, ensuring tasks are completed on time without manual follow-ups.
Benefits:
Reduced manual intervention
Enhanced team productivity
Improved response times
Omnichannel Integration
Seamless Omnichannel Connectivity
Engage customers across multiple platforms—email, WhatsApp and SMS. PowerCRM’s omnichannel capabilities ensure a unified experience, helping your teams deliver consistent and effective communication.
Benefits:
Centralized customer interactions
Improved customer engagement
Flexible communication channels
Actionable Insights for Better Performance
PowerCRM empowers decision-makers with real-time insights into sales, marketing, and customer service performance. Monitor key metrics, identify trends, and optimize strategies to drive success.
Benefits:
Real-time reporting and dashboards
Performance tracking across departments
Informed decision-making
Enhanced Customer Service
Manage customer support tickets, track service levels, and ensure prompt issue resolution to deliver exceptional customer service.
Benefits:
- Increased customer loyalty
- Efficient service operations
- Higher customer satisfaction
Why Choose PowerCRM?
ATS has helped businesses across the Middle East and Africa streamline lead and client relationship management:
Designed for You
PowerCRM is designed by keeping businesses like yours in mind, addressing the most pressing pain points of the sales cycle management.
Easy Implementation
Ready to implement product, that becomes a part of your existing system with just a few clicks.
Dedicated Support
Offering dedicated support for PowerCRM, resolving issues and concerns on the go.
Proven Results
Power CRM has a track record of helping businesses improve customer relationships and operational efficiency.
Advanced Capabilities of PowerCRM
Customization and Extensibility
Customization and Extensibility
Advanced Analytics and Reporting
Advanced Analytics and Reporting
Integration with Microsoft Ecosystem
Integration with Microsoft
Automation and Workflow Optimization
Automation and Workflow Optimization
PowerCRM offers advanced capabilities to streamline operations, boost productivity, and enhance customer engagement
Real Stories of Transformation
Al Yaum, a leader in eCommerce and merchant onboarding, faced challenges in managing customers, deals, financial processes, and integrating diverse systems. By implementing Microsoft Dynamics 365 Sales and Business Central, alongside seamless integrations with their Magento portal, Al Yaum transformed its operations. This comprehensive solution enhanced customer management, streamlined financial and supply chain processes, and ensured data flows across platforms, enabling Al Yaum to achieve operational efficiency and scalability.
About the Organization
Al Yaum specializes in merchant onboarding and eCommerce, providing customers and merchants with an intuitive platform for deals, products, and services. The company is dedicated to optimizing customer and deal management while ensuring seamless operational efficiency through innovative technology solutions.
Challenges
Despite its success, Al Yaum faced significant operational challenges:
- Customer and Deal Management: Managing a growing customer base and complex deal processes was becoming inefficient with existing systems.
- Finance and Supply Chain Oversight: A lack of robust financial tools hindered efficient supply chain and financial management.
- Platform Integration: Integration between Al Yaum’s Magento eCommerce portal, CRM, and financial systems was limited, causing data silos and operational inefficiencies.
Solution
To address these challenges, Al Yaum implemented a robust technology stack powered by Microsoft Dynamics 365:
- Dynamics 365 Sales: This module was tailored for efficient customer management, deal tracking, merchant onboarding, and product and order processing. It provided a centralized platform for managing all customer interactions and sales activities.
- Dynamics 365 Business Central: A modern ERP solution that streamlined financial and supply chain operations, enabling accurate financial tracking, efficient budgeting, and supply chain visibility.
- System Integrations:
- Dynamics 365 Sales & Business Central: Integrated to ensure seamless data flow between customer-facing operations and back-office processes.
- Magento Portal Integration: Connected Magento with Dynamics 365 Sales to synchronize products, customers, and orders, creating a unified eCommerce ecosystem. Products were passed from CRM to Magento, while customers and orders were relayed back to Dynamics 365 Sales and then to Business Central for fulfillment and financial tracking.
Benefits
- Streamlined Customer Management: Dynamics 365 Sales enabled Al Yaum to manage customer relationships, track deals, and streamline merchant onboarding processes efficiently. The unified platform allowed for better organization and faster response times to customer needs.
- Enhanced Financial Oversight: With Dynamics 365 Business Central, Al Yaum improved its financial processes, from cash flow management to automated financial reporting. The solution ensured better budgeting and supply chain management, driving operational efficiency.
- Seamless Data Integration: The integration between Magento, Dynamics 365 Sales, and Business Central facilitated uninterrupted data flow. This ensured accurate synchronization of products, orders, and customers across platforms, minimizing manual errors and delays.
- Operational Scalability: The interconnected systems provided a scalable foundation, allowing Al Yaum to handle growth in its customer base, product offerings, and operational complexity with ease.
- Improved Decision-Making: Real-time dashboards and analytics offered actionable insights, empowering Al Yaum’s leadership to make informed decisions and address issues proactively.
Conclusion
The implementation of Dynamics 365 Sales and Business Central, combined with Magento portal integration, has revolutionized Al Yaum’s operations. By overcoming integration challenges and streamlining financial and customer management processes, Al Yaum is now better equipped to deliver exceptional service to its customers and merchants.
Ready to Accelerate Your Growth?
Unlock new levels of efficiency, growth, and customer satisfaction with PowerCRM—your ultimate partner for business success.
