Elevate Your Field Service with AI
ATS enhances field operations with Microsoft Dynamics 365 Field Service, using AI, IoT, and real-time data to streamline processes, cut costs, and improve customer satisfaction.
Smarter Service, Every Time
Microsoft Dynamics 365 Field Service is a cloud-based platform that enables businesses to manage their field service operations more effectively.
From real-time scheduling to predictive maintenance, Dynamics 365 Field Service helps organisations deliver fast, efficient service, improving both operational efficiency and customer satisfaction.
Powerful Tools for Optimised Field Operations
Real-Time Scheduling
Dispatch the right technician to the right job at the right time with real-time scheduling tools. ATS customises Dynamics 365 Field Service to ensure optimal resource allocation and reduced downtime.
Benefits:
- Efficient technician scheduling and dispatching
- Reduced operational costs and downtime
- Improved first-time fix rates for better customer satisfaction
Predictive Maintenance with IoT
Leverage IoT sensors to predict maintenance needs before issues arise. ATS implements Microsoft Power Platform to connect IoT data with field service operations, ensuring proactive rather than reactive service.
Benefits:
- Reduced equipment downtime through predictive maintenance
- Proactive service management
- Enhanced customer trust through reliable operations
Mobile-Enabled Technicians
Equip your field technicians with mobile tools that provide real-time access to service manuals, work orders, and inventory. With Microsoft Dynamics 365 Field Service, ATS ensures your team has everything they need at their fingertips.
Benefits:
- Improved technician productivity on the go
- Faster resolution times with real-time access to data
- Enhanced customer experience with better service delivery
AI-Powered Assistance
Use AI tools like Copilot to assist technicians in finding the right solutions quickly. ATS integrates Microsoft Dynamics 365 Field Service to streamline complex service issues, making sure your team delivers consistently excellent service.
Benefits:
- AI-assisted troubleshooting for faster issue resolution
- Reduced technician training time
- Enhanced customer satisfaction through rapid service
Why ATS is Your Go-To Partner
Your Partner for Field Service Excellence
Tailored Solutions
We design field service systems tailored to your operational needs and industry-specific challenges.
Industry Expertise
ATS has extensive experience deploying Dynamics 365 Field Service in Egypt, UAE, and Saudi Arabia, helping businesses achieve service excellence.
Ongoing Support
ATS provides continuous support to ensure your field service solution stays optimised and evolves with your business.
Proven Results
ATS has helped organisations enhance their service delivery, reduce costs, and improve customer retention.
Strategic Implementation for Continuous Success
Assessment
Assessment
Implementation
Implementation
Planning
Planning
Optimization
Optimization
ATS uses a proven approach to implement Dynamics 365 Field Service for long-term success
Success Stories
Confronted with mounting service inefficiencies and a rapidly evolving market, ElAraby Group—an industry leader in electronics and home appliances manufacturing—needed a game-changing solution to revitalize their after-sales operations. Burdened by a heavily customized and underperforming CRM system, the company struggled with sluggish performance and reduced productivity.
Recognizing these challenges, ATS introduced the innovative After-Sales Service Automation (ASSA) solution powered by Microsoft Dynamics 365 Field Service, unlocking seamless operations and elevating customer satisfaction to new heights.
About the Organization
ElAraby Group is a prominent manufacturer and distributor of consumer electronics and home appliances. Their existing Dynamics 365 CRM system was extensively customized to manage after-sales service installation and maintenance orders. However, this solution struggled to adapt to rapid market changes, leading to system performance issues and decreased team productivity.
Client Testimonial:
“The commitment and professionalism of About The Solution team was evident from the very first project they helped us with; Sales/Dealers Solution which they were able to be live within one month! Paying attention to detail while utilizing best practices and applying the latest technologies helped us to achieve the business goals of;
- Improving dealers/merchants’ experience
- Increasing sales productivity
- Real time order tracking
Recently, we awarded About The Solution another project as part of our Digital Transformation roadmap providing our sales team with the right information to enrich the ELARABY dealer/customer experience.”
Islam El-Araby, ELARABY Senior Head of Retail Sales Channel, El Araby Group, Cairo
Challenges
ElAraby Group encountered several operational challenges in their after-sales service department:
- System Performance: The existing CRM system was slow and inefficient due to heavy customizations.
- Productivity Constraints: Reduced efficiency among departments and technicians due to workflow bottlenecks.
- Customer Service Limitations: Inconsistent and delayed handling of customer service requests.
- Spare Parts Management: Lengthy processes for requesting and booking spare parts.
- Scheduling Inefficiencies: Difficulties in managing and monitoring maintenance and installation orders.
Solution
To address these issues, ATS implemented the After-Sales Service Automation (ASSA) solution powered by Microsoft Dynamics 365 Field Service. The comprehensive solution included:
- Integration of CRM, portal, and mobile access for seamless communication between ElAraby and both internal and external technicians.
- Utilization of Dynamics 365 features such as the schedule board and work order integration with call center cases.
- Streamlined processes for scheduling, spare parts requests, and work order management.
The solution not only unified the organization’s sales operations but also addressed their need for scalable, data-driven decision-making tools.
Benefits
The ASSA solution delivered significant improvements across ElAraby’s after-sales service operations:
- Enhanced System Performance: Improved system stability and responsiveness.
- Increased Productivity: Higher efficiency among departments and technicians through optimized workflows.
- Superior Customer Service: Faster and more effective handling of customer inquiries and service requests.
- Efficient Spare Parts Management: Quicker processing and booking of spare parts.
- Streamlined Scheduling: Simplified scheduling and monitoring of maintenance and installation orders.
Conclusion
With the deployment of the ASSA solution, ElAraby Group has transformed its after-sales service operations, achieving higher efficiency, better customer service, and scalable processes to support future growth. ATS’s strategic implementation of Microsoft Dynamics 365 Field Service has empowered ElAraby to meet market demands and enhance its service delivery.
Ready to Transform Your Field Operations?
Partner with ATS to implement Microsoft Dynamics 365 Field Service.
Contact us today to learn how we can help you elevate your field service operations to new heights.
