Supercharge Customer Experiences with Dynamics 365
Enhance every aspect of your customer journey with Microsoft Dynamics 365 Customer Experience solutions. ATS helps businesses in Middle East and Africa region transform customer engagement by leveraging AI-driven insights and seamless omnichannel experiences.
Redefining Engagement with Smart Solutions
Microsoft Dynamics 365 Customer Experience is a powerful suite of applications designed to improve customer interactions, empower service teams, and personalize customer journeys.
ATS, the best Microsoft Solutions Partner in UAE, Egypt, and Saudi Arabia, specializes in delivering these AI-powered solutions to drive business growth, optimize customer satisfaction, and ensure your organization stays ahead in the digital era.
Our Customer Experience Solutions
ATS offers a comprehensive range of Dynamics 365 Customer Experience Solutions allowing businesses to address key customer engagement challenges:
Dynamic 365 Sales
Boost your sales operations with AI-driven insights that help sales teams engage more effectively, close deals faster, and enhance customer relationships. ATS tailors this solution to your business, ensuring improved sales processes and overall performance.
Benefits:
- Improved sales performance
- Enhanced customer insights
- Streamlined sales processes
Dynamic 365 Customer Service
Deliver exceptional customer service across multiple channels, providing personalized, efficient support. ATS implements Dynamics 365 Customer Services to streamline customer service workflows and ensure customer loyalty through faster resolution times and proactive service.
Benefits:
- Higher customer satisfaction
- Faster case resolution
- Enhanced service efficiency
Dynamic 365 Customer Insights - Data
Gain a 360-degree view of your customers by unifying data from various touchpoints to deliver personalised experiences. With Dynamics 365 Customer Insights ATS helps organisations understand customer behaviour, predict needs, and personalise interactions.
Benefits:
- Improved customer understanding
- Data-driven decision-making
- Personalized customer journeys
Dynamic 365 Contact Center
Centralize your customer interactions across voice, chat, and social media channels with AI-powered routing and real-time insights. ATS implements Microsoft Dynamics 365 Contact Center to create seamless omnichannel support experiences that boost productivity and enhance customer engagement.
Benefits:
- Unified customer communication across channels
- Improved response times and service quality
- Enhanced customer loyalty through better service
Dynamic 365 Field Service
With real-time scheduling, IoT integration, and AI-driven automation, ATS enables businesses to streamline field service management and boost operational efficiency.
Benefits:
- Increased first-time fix rates
- Reduced operational costs
- Better customer experiences
Why ATS is Your Partner in Customer Success
ATS is your trusted partner for transforming customer experiences with Microsoft Dynamics 365:
Expert Implementation
Our certified experts and experienced team ensures a seamless implementation process.
Tailored Solution
We design customer experience solutions that are customized to your business’s unique challenges and objectives.
Continuous Support
We offer ongoing support and optimization to ensure you maximize the value of your Dynamics 365 investment.
Proven Results
ATS has successfully helped businesses across industries streamline their operations and improve customer satisfaction through Dynamics 365.
Driving Results with a Customer-Centric Strategy
Assessment
Assessment
Implementation
Implementation
Planning
Planning
Optimization
Optimization
Our strategic approach ensures your organization gets the most out of all Customer Experience Solutions
Success Stories
Facing challenges in the quality and accuracy of maintenance and installation order data, B.TECH’s After Sales and Customer Service teams struggled due to the lack of automation and technician tracking. This gap resulted in inefficient operations, poor communication with headquarters, and delayed feedback. Recognizing the urgent need for improvement, B.TECH partnered with ATS to implement a comprehensive solution.
About the Organization
B.TECH is a leading retailer of consumer electronics and home appliances, dedicated to delivering superior customer experiences. The After Sales and Customer Service teams are essential in maintaining this commitment. Before implementing the ATS After-Sales Service Automation (ASSA) solution, these teams faced challenges due to manual operations and limited communication with headquarters. The need for a mobile solution connected directly to the CRM system became critical for improving service quality and operational efficiency.
Client Testimonial:
“About The Solution team was cooperative and supportive since first day we worked together, they helped us with; After Sales Service Solution. Paying attention to details while utilizing best practices and applying the latest technologies helped us achieve the business goals of:
- Improving customer experience
- Increasing technicians’ productivity
- Real time order tracking
Recently, we just awarded About The Solution another project of our Digital Transformation roadmap providing our customer service team with the right information to enrich the B.TECH customer experience..”
Khaled Marmoush, CIO, B.Tech, Cairo
Challenges
B.TECH encountered several operational challenges that hindered the efficiency and effectiveness of their After Sales and Customer Service teams:
- Manual Processes: Technicians manually recorded service activities, leading to errors and inconsistent data entry.
- Lack of Real-Time Communication: No direct communication channel existed between technicians in the field and the headquarters, resulting in delayed feedback and slow issue resolution.
- Limited Visibility: Inability to track technician locations and monitor service activities in real-time created inefficiencies in task allocation.
- Customer Dissatisfaction: The absence of real-time service order tracking negatively impacted the customer experience.
Solution
ATS proposed the After-Sales Service Automation (ASSA) solution, built on Microsoft Dynamics CRM and integrated with a custom mobile application for technicians. This solution empowered B.TECH technicians to efficiently manage service tasks and enabled real-time tracking and monitoring of service visits and orders. Key components included:
- Technician location monitoring for optimized dispatch and management.
- Mobile application-based check-in and check-out capabilities to assess technician performance.
- Real-time order tracking available to customers via the B.TECH Mobile App and website.
- Seamless integration with the existing CRM system to automate technician workflows and activities.
Benefits
Implementing the ATS ASSA solution resulted in transformative operational improvements, including:
- Increased Technician Productivity: Automation streamlined workflows, reducing manual tasks and boosting efficiency.
- Automated Activity Management: Integration with CRM automated technician processes, enhancing accuracy and reducing errors.
- Technician Location Tracking: Real-time tracking optimized resource allocation and service management.
- On-Spot Order Tracking: Customers accessed real-time updates on service orders, increasing transparency and satisfaction.
Conclusion
By adopting the ATS After-Sales Service Automation solution, B.TECH successfully transformed its after-sales operations. The integration of Dynamics CRM with a custom mobile application has optimized technician workflows, enhanced performance tracking, and provided customers with real-time service updates. This strategic transformation has strengthened B.TECH’s ability to deliver exceptional service and maintain its leadership in customer satisfaction.
Let’s Enhance Your Customers’ Experience
Partner with ATS, contact us today to learn how our tailored solutions can help your business deliver outstanding customer experiences.
