Supercharge Customer Experiences with Dynamics 365
Enhance every aspect of your customer journey with Microsoft Dynamics 365 Customer Experience solutions. ATS helps businesses in Middle East and Africa region transform customer engagement by leveraging AI-driven insights and seamless omnichannel experiences.
Redefining Engagement with Smart Solutions
Microsoft Dynamics 365 Customer Experience is a powerful suite of applications designed to improve customer interactions, empower service teams, and personalize customer journeys.
ATS, the best Microsoft Solutions Partner in UAE, Egypt, and Saudi Arabia, specializes in delivering these AI-powered solutions to drive business growth, optimize customer satisfaction, and ensure your organization stays ahead in the digital era.
Our Customer Experience Solutions
ATS offers a comprehensive range of Dynamics 365 Customer Experience Solutions allowing businesses to address key customer engagement challenges:
Dynamic 365 Sales
Boost your sales operations with AI-driven insights that help sales teams engage more effectively, close deals faster, and enhance customer relationships. ATS tailors this solution to your business, ensuring improved sales processes and overall performance.
Benefits:
- Improved sales performance
- Enhanced customer insights
- Streamlined sales processes
Dynamic 365 Customer Service
Deliver exceptional customer service across multiple channels, providing personalized, efficient support. ATS implements Dynamics 365 Customer Services to streamline customer service workflows and ensure customer loyalty through faster resolution times and proactive service.
Benefits:
- Higher customer satisfaction
- Faster case resolution
- Enhanced service efficiency
Dynamic 365 Customer Insights - Data
Gain a 360-degree view of your customers by unifying data from various touchpoints to deliver personalised experiences. With Dynamics 365 Customer Insights ATS helps organisations understand customer behaviour, predict needs, and personalise interactions.
Benefits:
- Improved customer understanding
- Data-driven decision-making
- Personalized customer journeys
Dynamic 365 Contact Center
Centralize your customer interactions across voice, chat, and social media channels with AI-powered routing and real-time insights. ATS implements Microsoft Dynamics 365 Contact Center to create seamless omnichannel support experiences that boost productivity and enhance customer engagement.
Benefits:
- Unified customer communication across channels
- Improved response times and service quality
- Enhanced customer loyalty through better service
Dynamic 365 Field Service
With real-time scheduling, IoT integration, and AI-driven automation, ATS enables businesses to streamline field service management and boost operational efficiency.
Benefits:
- Increased first-time fix rates
- Reduced operational costs
- Better customer experiences
Why ATS is Your Partner in Customer Success
ATS is your trusted partner for transforming customer experiences with Microsoft Dynamics 365:
Expert Implementation
Our certified experts and experienced team ensures a seamless implementation process.
Tailored Solution
We design customer experience solutions that are customized to your business’s unique challenges and objectives.
Continuous Support
We offer ongoing support and optimization to ensure you maximize the value of your Dynamics 365 investment.
Proven Results
ATS has successfully helped businesses across industries streamline their operations and improve customer satisfaction through Dynamics 365.
Driving Results with a Customer-Centric Strategy
Assessment
Assessment
Implementation
Implementation
Planning
Planning
Optimization
Optimization
Our strategic approach ensures your organization gets the most out of all Customer Experience Solutions
Success Stories
Al Yaum, a leader in eCommerce and merchant onboarding, faced challenges in managing customers, deals, financial processes, and integrating diverse systems. By implementing Microsoft Dynamics 365 Sales and Business Central, alongside seamless integrations with their Magento portal, Al Yaum transformed its operations. This comprehensive solution enhanced customer management, streamlined financial and supply chain processes, and ensured data flows across platforms, enabling Al Yaum to achieve operational efficiency and scalability.
About the Organization
Al Yaum specializes in merchant onboarding and eCommerce, providing customers and merchants with an intuitive platform for deals, products, and services. The company is dedicated to optimizing customer and deal management while ensuring seamless operational efficiency through innovative technology solutions.
Challenges
Despite its success, Al Yaum faced significant operational challenges:
- Customer and Deal Management: Managing a growing customer base and complex deal processes was becoming inefficient with existing systems.
- Finance and Supply Chain Oversight: A lack of robust financial tools hindered efficient supply chain and financial management.
- Platform Integration: Integration between Al Yaum’s Magento eCommerce portal, CRM, and financial systems was limited, causing data silos and operational inefficiencies.
Solution
To address these challenges, Al Yaum implemented a robust technology stack powered by Microsoft Dynamics 365:
- Dynamics 365 Sales: This module was tailored for efficient customer management, deal tracking, merchant onboarding, and product and order processing. It provided a centralized platform for managing all customer interactions and sales activities.
- Dynamics 365 Business Central: A modern ERP solution that streamlined financial and supply chain operations, enabling accurate financial tracking, efficient budgeting, and supply chain visibility.
- System Integrations:
- Dynamics 365 Sales & Business Central: Integrated to ensure seamless data flow between customer-facing operations and back-office processes.
- Magento Portal Integration: Connected Magento with Dynamics 365 Sales to synchronize products, customers, and orders, creating a unified eCommerce ecosystem. Products were passed from CRM to Magento, while customers and orders were relayed back to Dynamics 365 Sales and then to Business Central for fulfillment and financial tracking.
Benefits
- Streamlined Customer Management: Dynamics 365 Sales enabled Al Yaum to manage customer relationships, track deals, and streamline merchant onboarding processes efficiently. The unified platform allowed for better organization and faster response times to customer needs.
- Enhanced Financial Oversight: With Dynamics 365 Business Central, Al Yaum improved its financial processes, from cash flow management to automated financial reporting. The solution ensured better budgeting and supply chain management, driving operational efficiency.
- Seamless Data Integration: The integration between Magento, Dynamics 365 Sales, and Business Central facilitated uninterrupted data flow. This ensured accurate synchronization of products, orders, and customers across platforms, minimizing manual errors and delays.
- Operational Scalability: The interconnected systems provided a scalable foundation, allowing Al Yaum to handle growth in its customer base, product offerings, and operational complexity with ease.
- Improved Decision-Making: Real-time dashboards and analytics offered actionable insights, empowering Al Yaum’s leadership to make informed decisions and address issues proactively.
Conclusion
The implementation of Dynamics 365 Sales and Business Central, combined with Magento portal integration, has revolutionized Al Yaum’s operations. By overcoming integration challenges and streamlining financial and customer management processes, Al Yaum is now better equipped to deliver exceptional service to its customers and merchants.
Let’s Enhance Your Customers’ Experience
Partner with ATS, contact us today to learn how our tailored solutions can help your business deliver outstanding customer experiences.
